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Dental Office Representative

2 months ago

Rockford, Illinois, United States Midwest Dental Group Full time

About the Role:

We are seeking a highly skilled and customer-focused Patient Service Representative to join our team at Midwest Dental Group. As a key member of our office, you will be responsible for providing exceptional patient care and support to our patients and their families.

Responsibilities:

  • Act as the first point of contact for patients, responding to their inquiries and addressing their concerns in a professional and courteous manner.
  • Verify and collect insurance coverage information, assist with financial arrangements, and book appointments as needed.
  • Provide administrative support to the dental team, including managing patient schedules and maintaining accurate records.
  • Develop and maintain strong relationships with patients, families, and healthcare providers to ensure seamless care coordination.

Requirements:

  • Minimum of 1 year of related experience in a healthcare or customer service setting.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Knowledge of dental terminology and procedures, with a willingness to learn and adapt to new information.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.

What We Offer:

  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • A comprehensive training program to support your professional growth and development.
  • A dynamic and supportive work environment, with opportunities for advancement and professional growth.