Hospitality Operations Specialist
5 days ago
This Night Auditor role is an exciting opportunity to join Atrium Hospitality's team and contribute to providing exceptional guest experiences. With an estimated salary of $55,000 - $70,000 per year, this full-time position offers a competitive compensation package.
About the JobThe Night Auditor will be responsible for maintaining accurate accounts, providing accounting support, handling confidential information, and addressing guest complaints. As the sole Front Office Associate during the overnight shift, you will be the face of Atrium Hospitality and play a critical role in ensuring our guests have an excellent stay.
Key Responsibilities:- Maintaining accurate accounts of cash, checks, and credit transactions;
- Providing accounting support to the hotel by ensuring all revenues are posted to the correct department, balancing the guest ledger on a daily basis, and completing all necessary reports;
- Handling confidential information, including guest records, with a high degree of integrity;
- Addressing guest complaints, issues, and/or requests in a friendly and professional manner, taking initiative to resolve all issues and ensuring that all matters are resolved or escalated to the appropriate representative;
- Providing reports to management about asset utilization and audit results;
- Working proactively to recommend changes in operations and financial activities;
- Managing daily paperwork, including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report;
- May be required to make management decisions in a manager's absence;
- Effectively utilizing Excel, workbooks, and Access to submit reports to the corporate office as appropriate;
- Following all company and safety and security policies and procedures; reporting accidents, injuries, and unsafe work conditions to management; completing safety training and certifications; maintaining confidentiality of proprietary information and protecting company assets;
- Required prior experience: six (6) months of Front Office experience in a hotel environment;
- Prior experience performing basic accounting duties;
- Use of computers and computer systems (including hardware and software) to enter data or process information;
- Able to stand and/or walk for the duration of the schedule shift;
- Able to read, write, and communicate effectively in English;
- Flexible to working days, early mornings, evenings, nights, weekends, and holidays;
- Daily pay;
- Significant travel discounts on Marriott and/or Hilton properties;
- 401(k) plans;
- Medical insurance;
- Other property-specific benefits;
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