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Financial Aid Support Specialist
2 months ago
Pancoast Staffing Services, Inc. is seeking a dedicated individual to assist within the Financial Aid division. The chosen candidate will play a crucial role in delivering support to students, offering application guidance, and ensuring comprehension of relevant policies and procedures.
Key Responsibilities:
- Deliver outstanding customer service to students, staff, and the community by addressing inquiries related to financial aid eligibility.
- Examine applications and associated documentation to confirm that student eligibility criteria are met in compliance with established regulations.
- Gather necessary documentation and information for the processing of applications.
- Organize and prepare student files for processing.
- Carry out additional related tasks as required.
Qualifications:
- Minimum of 2 years of extensive customer/client support experience (experience in Financial Aid is highly advantageous).
- Strong verbal and written communication skills.
- Proficient in Microsoft Office applications.
- Exceptional organizational and multitasking abilities.
- Capable of thriving in a fast-paced environment.
Note: Experience in a higher education setting is considered a plus.