Ground Handling Training Quality Assurance Manager

2 weeks ago


miami, United States Grupo EULEN Full time
About the Role
As a Ground Handling Training Quality Assurance Manager, you will be responsible for overseeing and maintaining the quality of training programs for ground handling staff. This includes ensuring that training procedures comply with industry standards, company policies, and regulatory requirements.

The role ensures continuous improvement in training effectiveness, leading to a highly skilled and compliant ground-handling workforce that guarantees safety, efficiency, and customer satisfaction. You will work closely with the operation to successfully implement and deploy customer and internal quality objectives effectively and efficiently per client service.

Your primary responsibilities include:
  1. Ensuring all new hires receive quality training according to their role and service.
  2. Responsible for ensuring all training syllabi are accurate, up-to-date, and reviewed quarterly.
  3. Plans, promotes, and organizes training activities related to quality systems and continuous improvement.
  4. Monitor and evaluate the quality of training sessions to ensure they meet established standards and regulatory requirements (e.g., IATA, ICAO, ISAGO, local civil aviation authorities).


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