Customer Service Representative

4 days ago


Plainfield, New Jersey, United States H&M Group Full time
Join Our Team as a Sales Associate

We are seeking a highly motivated and fashion-conscious Sales Associate to join our team at H&M Group. As a Sales Associate, you will play a vital role in delivering exceptional customer experiences and driving sales growth.

About the Role

This is an hourly, non-exempt position that requires a strong passion for customer service, fashion, and teamwork. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and be flexible to adapt to changing priorities.

Key Responsibilities
  • Customer Service: Provide exceptional customer service by engaging with customers, answering questions, and making recommendations on our latest products.
  • Sales Floor Operations: Maintain a clean and organized sales floor, including folding, hanging, and merchandising garments according to H&M guidelines.
  • Point of Sale (POS) Management: Process transactions, issue receipts, and fold and place merchandise in bags following register best practices.
  • Team Collaboration: Share knowledge and skills with colleagues, offer assistance, and contribute to creating a positive working environment.
Requirements
  • Customer Service: Passionate about delivering exceptional customer service and helping people find their style.
  • Fashion Knowledge: Up-to-date on the latest fashion trends and styles.
  • Communication Skills: Excellent verbal and written communication skills.
  • Flexibility: Ability to work a flexible schedule, including nights and weekends.
  • Lifting: Able to lift in excess of 20 pounds.
  • Mobility: Ability to stand for long periods, bend, stretch, and engage in repetitive motions.
Compensation and Benefits

We offer a competitive hourly rate: $11.75 per hour, plus employee discounts at H&M, &Other Stories, and COS. You will also enjoy ongoing training and development opportunities within H&M Group.



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