Customer Service Representative

3 weeks ago


Rockwood, Tennessee, United States State Farm Insurance Full time

Role Overview

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We are seeking a motivated individual to fill the position of Customer Service Representative at State Farm Insurance.

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About the Position:

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As a key member of our team, you will be responsible for providing exceptional customer service and support. Your primary duties will include assisting customers with inquiries, complaints, and policy changes, as well as providing accurate and timely information regarding insurance products and services.

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Key Responsibilities:

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  • Assist customers with inquiries, complaints, and policy changes">
  • Provide accurate and timely information regarding insurance products and services">
  • Process policy applications, renewals, and cancellations">
  • Handle billing and payment inquiries">
  • Resolve customer issues and complaints in a professional and efficient manner">
  • Collaborate with team members to ensure customer satisfaction">
  • Maintain accurate customer records and update information as needed">
  • Follow company policies and procedures to ensure compliance with insurance regulations">
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Requirements:

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To excel in this role, you will need:

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  • Excellent communication and interpersonal skills">
  • Able to work in a fast-paced environment">
  • Strong problem-solving and analytical skills">
  • Ability to maintain confidentiality and handle sensitive information">
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What We Offer:

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We provide a competitive salary range of $55,000 - $65,000 per year, depending on experience. Our comprehensive benefits package includes health, dental, and vision insurance, 401(k) matching, and paid time off.

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Career Growth Opportunities:

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We offer opportunities for career advancement and professional growth within our organization.



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