Staff Software Engineer, GenAI Chatbots
4 days ago
About the Role
We are seeking a highly skilled Staff Software Engineer to join our Customer Care team, where you will play a pivotal role in shaping the future of our customer experience through cutting-edge generative AI technologies.
As a Staff Software Engineer, you will partner closely with our AI/ML teams and other product teams to create AI-powered chatbot solutions that transform how we support our customers.
Your contributions will be crucial in empowering us to build robust, high-quality solutions that deliver exceptional customer experience at scale.
Key Responsibilities
- Design, develop, and deploy scalable generative AI solutions that enhance our customer care experience, leveraging the latest advancements in LLMs, natural language processing, and machine learning.
- Collaborate across teams to ensure our solutions are integrated seamlessly and align with company goals.
- Lead and contribute to the ideation and prototyping of new features, experimenting with AI models to continuously improve the accuracy, responsiveness, and reliability of our chatbots.
- Provide technical leadership and mentorship to other engineers, fostering a culture of innovation and continuous learning within the team.
- Implement rigorous testing, monitoring, and security protocols to ensure our AI solutions are robust, scalable, and compliant with industry standards.
Requirements
- Extensive experience (8+ years) in software engineering with a strong focus on chatbot development, generative models, AI/ML, and natural language processing.
- Proven track record of working effectively across diverse teams and disciplines, with strong communication skills that facilitate seamless integration of AI technologies into broader projects.
- Demonstrated experience in leading engineering projects and mentoring junior engineers, with a passion for fostering a collaborative and innovative team environment.
- Strong analytical and problem-solving abilities, with a track record of tackling complex technical challenges in a fast-paced environment.
- A strong understanding of AI chatbots in customer care is highly valued, and familiarity with the financial services industry is an added advantage.
What We Offer
- Market competitive and pay equity-focused compensation structure
- 100% paid health insurance for employees with 90% coverage for dependents
- Annual lifestyle wallet for personal wellness, learning, and development, and more
- Lifetime maximum benefit for family forming and fertility benefits
- Dedicated mental health support for employees and eligible dependents
- Generous time away including company holidays, paid time off, sick time, parental leave, and more
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