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Vehicle Compliance Specialist

2 months ago

Wethersfield, Connecticut, United States State of Connecticut Full time
Overview

The State of Connecticut Department of Motor Vehicles (DMV) is inviting applications for a part-time position as a Vehicle Compliance Specialist within the Commercial Vehicle Safety Division (CVSD).

WHAT WE OFFER
  • Explore our comprehensive State Employee Benefits Overview
  • Join a recognized leader: 'Forbes' has ranked the State of Connecticut as one of the Best Employers, highlighting our commitment to job growth, competitive benefits, and a flexible work environment.
  • Opportunities for professional development and career advancement.
  • A supportive work/life balance for all team members.
POSITION DETAILS

Part-time, 34 hours per weekFirst shiftMonday 8:00 AM - 3:00 PMTuesday - Friday 8:00 AM - 4:00 PMFlexible hybrid work arrangements available (combination of in-office and remote work)

ROLE DESCRIPTION:

As a Vehicle Compliance Specialist in the CVSD, you will be integral in managing consumer grievances related to various motor vehicle issues, including sales disputes, unauthorized towing, warranty claims, and titling concerns involving licensed dealers in Connecticut. Your responsibilities will encompass:
  • Evaluating complaints and conducting thorough investigations.
  • Mediating disputes between consumers and licensed dealerships.
  • Striving for equitable resolutions to ensure consumer satisfaction and adherence to motor vehicle regulations.

ABOUT OUR AGENCY
At the State of Connecticut DMV, we are committed to safeguarding the health and safety of the motoring public through education, outreach, and enforcement in areas such as vehicle safety inspections, heavy-duty diesel emission testing, and traffic enforcement.

APPLICATION PROCESS
  • To be eligible for this position, candidates must be current State of Connecticut employees with at least six months of full-time service in the relevant agency.
  • All qualifications must be clearly stated in your application.
  • Ensure your application is complete prior to submission, as revisions will not be permitted.
  • All application materials must be submitted by the specified deadline.
FOR ASSISTANCE:
  • Refer to our Applicant Tips on How to Apply for guidance.
IMPORTANT INFORMATION POST-APPLICATION:
  • Additional referral questions may be required after the application deadline.
  • Regularly check your email and JobAps Personal Status Board for updates regarding your application status.
JOB CLASS PURPOSE:

This role is accountable for independently executing a full range of professional tasks in administration, research, planning, legal matters, management analysis, and customer service, or assisting the manager of a medium-sized operation.

EXAMPLES OF DUTIES:
  • Conducts various tasks in administration, research, legal, planning, management analysis, and customer service.
  • Oversees agency project management initiatives.
  • Prepares reports on administrative, budgetary, research, and management analysis.
  • Conducts research and analysis in assigned areas.
  • Evaluates the impact of legislation on agency programs.
  • Implements strategies to enhance customer service delivery.
  • Ensures compliance with grant contracts.
  • Provides training and consultative services to agency staff.
  • Drafts agency procedures and modifies forms as necessary.
  • Facilitates communication between units and other agencies.
  • Mediates and resolves disputes.
  • Explains statutes and regulations to the public and agency staff.
  • Performs related duties as required.
KNOWLEDGE, SKILLS, AND ABILITIES:
  • Knowledge of motor vehicle statutes, regulations, and agency functions.
  • Skills in interpersonal communication and project management.
  • Ability to prepare reports and analyze problems effectively.
MINIMUM QUALIFICATIONS:

Six years of technical experience in planning, management analysis, research, administrative, or customer service functions, with one year at an advanced technical level in a motor vehicle environment.

PREFERRED QUALIFICATIONS:
  • Experience with dealer and repairer licensing laws.
  • Experience in conducting motor vehicle research and investigations.
  • Experience in report writing and sharing findings with stakeholders.
  • Experience in conflict resolution and mediation techniques.
CONCLUSION:

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and encourages applications from women, minorities, and persons with disabilities.