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Mortgage Loan Consultant

2 months ago


Stockton, California, United States Golden 1 Talent Acquisition Team Full time
JOB TITLE:
In-Market Home Loan Officer

DEPARTMENT:
Home Loans Production

STATUS:
Non-Exempt

JOB CODE:
3106

PAY RANGE:
$29.81 Hourly

GENERAL DESCRIPTION:
The In-Market Home Loan Officer plays a crucial role in driving home loan production within designated branches and the surrounding mortgage landscape. This position involves collaborating closely with Branch Managers, local real estate agents, and various market sources to cultivate home loan referrals.

The officer is tasked with devising production strategies aimed at enhancing the credit union's market presence in their designated areas. They will generate and respond to inquiries and referrals from assigned branches.

Key responsibilities include interviewing applicants to evaluate financial and credit information, assisting with financing goals, advising on products and pricing, and gathering necessary information.

Additionally, the officer will actively source home loans from the local mortgage market, representing the credit union with professionalism.

The officer ensures outstanding service by maintaining a comprehensive understanding of lending programs, policies, procedures, and regulatory requirements.

TASKS, DUTIES, FUNCTIONS:
Originate home loans while upholding exceptional service standards and product knowledge. Discuss home loan offerings via phone, email, or in-person meetings.
Collaborate with branch management and staff to educate and strategize for increased home loan production from members.
Work with branch management to create market strategies that attract new members and home loans to the credit union.
Engage with real estate agents and other business partners in the local market.

Maintain membership in realtor associations and participate in business development events, such as mixers and local fairs, to enhance the home loan brand and production.

Analyze relevant financial and credit data to provide initial assessments of loan and product qualifications.

Stay informed about state and federal laws and regulations related to credit union compliance, including RESPA, HPML, HOEPA, HCML, HMDA, Fair Lending, and anti-money laundering laws.

Monitor the home loan pipeline to ensure timely, efficient, and accurate processing in line with established standards.

Negotiate with members on counteroffers or communicate declines when initial requests cannot be fulfilled due to program limitations.

Demonstrate the ability to manage challenging situations with professionalism.
Collaborate with other advisors and fulfillment staff to ensure procedural compliance and foster a cooperative environment.
Document all member interactions in the Loan Origination System (LOS) to ensure clear communication.
Perform additional duties as assigned by management.

PHYSICAL SKILLS, ABILITIES, AND EXERTION:
Effective oral and written communication skills are essential for interacting with members, branches, contact center staff, and external contacts via phone, email, or in-person.
Must possess sufficient manual dexterity to operate an online computer terminal and standard office equipment, including financial calculators and personal computers.
Strong technology and reporting skills are necessary to manage origination activities.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS:

INTERNAL:
All levels of Staff/Management/Members/Third Parties.

EXTERNAL:
Realtors/Vendors/Organizations/Select Employer Groups/Other Business Partners.

QUALIFICATIONS:

EDUCATION:
Completion of High School curriculum or equivalent work experience is required.

EXPERIENCE:
Minimum of 2 years of mortgage loan origination experience.

KNOWLEDGE/SKILLS:
Exceptional member service and relationship-building skills.
Strong credit analysis and financial assessment capabilities.
Current knowledge of the mortgage industry.
Comprehensive understanding of FNMA/FHLMC-Secondary Market and FHA regulations.
Excellent oral and written communication skills.
Advisory and consultative skills in home loans.
Proficient in using financial calculators and personal computers.

PHYSICAL REQUIREMENTS:
Prolonged sitting throughout the workday with occasional mobility required.
Corrected vision within the normal range.
Hearing within normal range; devices will be provided if needed.
Occasional movements throughout the department to interact with staff and complete tasks.
Occasional bending and stooping as necessary to perform work.

LICENSES/CERTIFICATIONS:

MLO Registration required:

This position is classified as a Mortgage Loan Originator as defined by the S.A.F.E Act, responsible for taking applications and discussing terms or negotiating rates on loans secured by real property.

A valid driver's license and a clear driving record are required.