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IT Support Specialist

2 months ago

Erlanger, Kentucky, United States St. Elizabeth Healthcare Full time
Explore a rewarding career opportunity with us.

Position Type:
Regular

Work Schedule:
40 hours per week

Position Overview:
The Desktop Support Engineer is a proactive and skilled member of the Technical Support team, tasked with the configuration and support of PC desktops, laptops, mobile devices, and various applications, including Windows operating systems. This role is focused on internal customer service and demands exceptional prioritization, responsiveness, and communication skills.

Utilizing strong analytical and technical abilities, the Desktop Support Engineer engages in projects and provides essential support, including the maintenance and enhancement of desktop and laptop systems. In alignment with St. Elizabeth's core values, this position fosters positive relationships with all stakeholders, both internal and external.

Exhibit respect, dignity, kindness, and empathy in every interaction with patients, families, visitors, and colleagues, regardless of their cultural backgrounds.

Key Responsibilities:
  • Client Engagement: Ensure optimal Information System services to maximize the productivity of computer resources within the organization. Respond promptly to reported issues, actively listen to end-users, and employ insightful questioning to identify problems. Utilize logical diagnostic techniques to ascertain root causes and communicate resolutions clearly and professionally.
  • Client Support: Conduct diagnostic assessments, provide necessary end-user training, document solutions, enhance performance, and suggest improvements to facilitate associate productivity.
  • Service Management: Assist in prioritizing and assigning service requests. Offer management suggestions for improvements based on daily challenges encountered.
  • Systems Evaluation: Assess new hardware and software technologies; recommend upgrades and enhancements to maintain high-quality Information System services. Responsible for evaluating new enhancements for the network.
  • Resource Impact Analysis: Review requests for additional Information Systems or modifications to existing systems to determine impacts on current or planned resources. Systems supported are complex and interdependent, requiring thorough planning and documentation for changes.
  • Project Coordination: Support project management for system and software implementations or upgrades.
  • Professional Development: Foster personal growth through participation in in-service meetings, educational programs, and workshops. Mentor other Desktop Support Engineers.
  • Vendor Collaboration: Work directly with vendors to resolve software and hardware integration challenges, compatibility issues, connectivity problems, and other complex support matters.
  • Perform additional duties as assigned.
Qualifications:
  • Associate's degree in a relevant field such as Business, Computer Science, or Healthcare.
  • Associate's degree requirement may be waived for candidates with two or more years of experience in supporting applicable applications or technologies.
Essential Knowledge:
  • Familiarity with computer hardware, software, data communications, Microsoft Office products, Microsoft desktop operating systems, and information security.
  • Understanding of imaging technologies such as SCCM and Ghost.
Experience Requirements:
  • Minimum of two years' experience in installing, maintaining, and optimizing desktop computers, printers, scanners, and related peripherals.
  • Experience with anti-virus and anti-malware tools.
FLSA Status:
Exempt

Discover the right career path with St. Elizabeth Healthcare, where you can take pride in the quality of care provided to the community.