Customer Service Operations Associate

3 weeks ago


Los Angeles, California, United States Genuine Parts Company Full time

At Genuine Parts Company, we are seeking a skilled Customer Service Representative to join our team. This role is ideal for individuals who excel in providing exceptional customer service and have a passion for delivering results.

Job Summary

This Customer Service Representative position plays a vital role in ensuring the satisfaction of our customers by accurately fulfilling their orders and managing incoming calls. The successful candidate will possess excellent communication skills, be able to multitask efficiently, and demonstrate a strong attention to detail.

Responsibilities
  • Respond to customer inquiries regarding products, provide quotes, and handle order entry with accuracy and professionalism.
  • Place customer orders via various methods, including telephone, email, or walk-in sales, while maintaining high levels of customer satisfaction.
  • Negotiate sale prices and purchase prices within established parameters to maximize profits for Genuine Parts Company.
  • Adjust non-contract customer pricing to meet competition demands while optimizing profit margins.
  • Build and maintain strong relationships with customers to drive repeat business and improve processes.
  • Order items to ensure optimal inventory levels for customers, considering factors such as product availability and shipping costs.
  • Determine the most cost-effective shipping methods for customer orders.
  • Collaborate with Account Representatives to ensure customer satisfaction and resolve any issues promptly.
  • Expedite backorders, prepare orders for shipment, and handle customer returns with efficiency and professionalism.
Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent, combined with zero to three years of relevant experience, or an equivalent combination of education and experience.
  • Strong communication skills, including written, verbal, and listening abilities.
  • Ability to multitask effectively and manage time efficiently.
  • Basic computer skills, including proficiency in information processing, email communication, and searching capabilities.
  • Reliability, organization, and attention to detail are essential qualities for this position.
Compensation and Benefits

Genuine Parts Company offers a competitive hourly salary range of $18.42-$23.02 per hour, along with an excellent benefits package that includes options for healthcare coverage, 401(k) plan, tuition reimbursement, vacation pay, sick leave, and holiday pay.

Please note that compensation may vary based on individual qualifications, geographic location, and other factors. If you're interested in learning more about this opportunity or exploring future possibilities, we invite you to join our Talent Community.



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