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Merchandise Associate
2 months ago
Position Overview: The Merchandise Associate will develop and uphold a comprehensive understanding of the products available in the department, enabling them to effectively address inquiries and provide recommendations to customers.
Customer Engagement: The Retail Product Specialist will offer product samples to assist customers in discovering new items or addressing their specific requests.
Promotions and Recommendations: Inform customers about current merchandise promotions and suggest relevant items to ensure they find what they are looking for.
Inventory Management: Regularly review product expiration dates and take necessary actions. Responsibilities include labeling, stocking, and managing inventory for the department.
Reporting: Communicate any discrepancies in product ordering or shipping to the department manager promptly.
Work Environment: Maintain a positive demeanor and stay informed about ongoing, upcoming, seasonal, and special promotions.
Safety Compliance: Adhere to safety protocols, identify unsafe conditions, and notify management as needed. Participate in preventive maintenance by inspecting equipment and reporting any repair needs.
Team Dynamics: Foster trust and respect among colleagues, creating an atmosphere where customers feel valued and appreciated. Address customer inquiries regarding products sold in the department and throughout the store.
Incident Reporting: Notify management of any accidents involving customers or employees, and report safety risks or illegal activities, including theft or fraud.
Essential Functions: Must be capable of performing the essential duties of this role with or without reasonable accommodation.
Qualifications:
- Strong customer service skills
- Effective communication abilities
- Capability to manage stressful situations
- Basic math knowledge (counting, addition, and subtraction)
Preferred Experience: Previous retail experience is advantageous but not mandatory.
Position Summary: Deliver an exceptional customer experience through outstanding service. Assist the department manager in achieving sales and profit objectives while ensuring compliance with quality assurance standards. Embrace a customer-first strategy and encourage team members to provide excellent service, demonstrating core values of respect, honesty, integrity, diversity, inclusion, and safety.
Education Level: None required.
Certifications: None required.
Position Type: Part-Time
Shifts: Day; Evening
Company Overview: Dinjob is committed to fostering a workplace that values its employees and serves its customers with dedication. We prioritize creating a welcoming environment and are focused on sustainability and community engagement.