Night Auditor

Location: My Place Hotel-Grand Rapids

We are seeking a highly organized and detail-oriented Night Auditor to join our dynamic guest service team at My Place Hotel. As a Night Auditor, you will be responsible for handling all guest needs during the night shift, including reservations, check-ins, and addressing guest inquiries.

• Guest Services: Provide a warm and welcoming experience for all guests, handling reservations, check-ins, check-outs, and accurately recording charges for rooms, taxes, My Store purchases, and pet fees according to policy.
• Guest Assistance: Address guest questions, concerns, and complaints with comprehensive knowledge of the hotel, amenities, and local attractions, including restaurants, shopping, attractions, and churches.
• Night Audit & Paperwork: Complete the Night Audit Checklist, manage cash logs, call logs, and maintain all necessary paperwork. Keep the Front Desk Log updated and review previous shift logs at the start of each shift.
• Cleaning & Laundry: Perform some cleaning duties, including laundry, vacuuming, dusting, and ensuring the front desk, lobby, and housekeeping areas are tidy and well-stocked.
• Safety & Security: Adhere to all safety and security protocols, regularly inspect the property, ensure exterior doors are secure, and report any potential hazards.
• Learning & Growth: Take on additional responsibilities as needed and be on call for any hotel requirements.

• Positive, Customer-Focused Attitude: A friendly and welcoming demeanor is essential for providing the high level of service our guests expect.
• Basic Computer Skills: Proficiency in Microsoft Office and other basic computer applications is required.
• Strong Communication Skills: You will need excellent written and verbal communication skills to interact effectively with guests and colleagues.
• Multi-Tasking & Organizational Abilities: This role requires the ability to manage multiple tasks simultaneously.
• Dependability & Professionalism: We are looking for someone reliable, professional, and consistent in their work.
• Attention to Detail: Accuracy is crucial, especially when handling financial records and guest information.

• Competitive Pay: $15.00-$16.00
• Monthly Bonus Potential
• Flexible Scheduling: 11 pm-7am
• Direct Deposit
• Cross-Training
• Growth Potential

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity to join our team at My Place Hotel.