Customer Service Representative

5 days ago


Sturgeon Bay, Wisconsin, United States Northeast Wisconsin Technical College Full time

Northeast Wisconsin Technical College is seeking a highly skilled and motivated Customer Contact Specialist to join our team. As a key member of our Enrollment Services department, you will be responsible for providing exceptional customer service to students, faculty, and staff.

Responsibilities include interacting with customers to provide information on the college, enrollment, student finance, financial aid, appointments, and other inquiries. You will also serve as the first point of contact for internal and external customers, greeting them in an appropriate manner and referring them to other departments as necessary.

You will work closely with various departments, including recruitment, advising, support services, admissions, and learning, attending virtual meetings and implementing outcomes appropriately. Additionally, you will collaborate with faculty and staff to create and maintain social media materials to promote events, programs, and the campus.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively with people from diverse backgrounds. They will also have a strong understanding of diversity, equity, and inclusion principles and be committed to creating an inclusive environment for all students, faculty, and staff.

We offer a competitive salary range of $23.49 - $25.48 per hour, based on education and experience. If you are passionate about delivering exceptional customer service and supporting the success of our students, we encourage you to apply.



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