Customer Service Ambassador

4 weeks ago


Union, Kentucky, United States Amtrak - The National Railroad Passenger Corporation Full time

Job Summary:

As a Customer Service Representative with Amtrak, you will be responsible for delivering exceptional customer experiences to our passengers. This role requires a strong focus on providing personalized service, resolving customer complaints, and promoting a positive brand image.

Key Responsibilities:

  • Greet and assist passengers in a professional and courteous manner
  • Respond to customer inquiries and resolve issues in a timely and effective manner
  • Provide information and assistance on Amtrak's products and services
  • Work collaboratively with colleagues to achieve customer satisfaction goals
  • Participate in ongoing training and development to improve customer service skills

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving and conflict resolution skills
  • Ability to work a varied schedule, including evenings and weekends

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment


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