Rental Department Operations Specialist

6 days ago


Greensboro, North Carolina, United States Tri - Lift Industries Inc. Full time
Job Description

We are seeking a highly skilled Rental Department Operations Specialist to join our team at Tri-Lift Industries Inc. in the Eastern United States.

Salary: $24-$26 per hour, depending on experience

About the Job

This role is crucial in driving revenue growth and enhancing customer satisfaction through effective rental operations management. As a Rental Department Operations Specialist, you will be responsible for coordinating with customers, technicians, and internal teams to ensure seamless rental experiences.

The ideal candidate will have excellent communication skills, attention to detail, and the ability to work independently in a fast-paced environment.

Main Responsibilities
  • Certificate of Liability Coordination: Work closely with the Rental Manager to identify and update outdated certificates of liability (COIs) for clients, ensuring compliance and accuracy.
  • Rental Phone Coverage: Respond promptly to rental calls, gathering essential information to dispatch suitable technicians, and providing exceptional customer service.
  • Inventory Management: Collaborate with the Sales Coordinator to track new rental stock arrivals, relay updates to the Rental Manager, and review inventory monthly for equipment removal or additions.
  • Third-Party Rental Program: Learn and optimize the third-party rental program to analyze rental rates, utilization, and market standards, then train sales representatives on its benefits.
  • Rental Lead Generation: Identify and generate leads for various departments, focusing on growing the rental department while exploring opportunities for other products supplied by our company.
  • Workshopping Rental Growth – Marketing: Coordinate with the Marketing Manager to develop strategies for engaging Territory Managers, promoting rental services, and showing appreciation for customers' business.
  • Rental Contract Management/Maintenance: Review rental contracts to ensure accurate billing and servicing intervals, as well as overtime billing for short-term, long-term, and guaranteed maintenance customers.
  • Creation/Sending of Rental Quotes: Generate and send quotes for rentals and repairs to customers, ensuring timely and accurate communication.
Additional Responsibilities
  • Assist in Daily Processing and Management of Technician Work Orders and Time Entries: Open, close, and manage technician work orders, process work orders within 3 days, communicate with the parts department, and relay updates to technicians and customers.
  • Assist in the Dispatching Process: Manage technician schedules and workflow, follow customer requirements, and direct technicians on how to comply with policies and procedures.
Typical Work Schedule:

Monday through Friday, 8:00 am to 5:00 pm EST

Key Performance Indicators:
  • Ensure calls are made and accounted for in the CRM system.
  • Fully updated COIs for customers.
  • 3-5 rental quotes for the sales team per week.
  • 50% approval rate for rental damage quotes per month.
  • Consistent phone coverage for the department.


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