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Endpoint Performance Engineer

2 months ago

Wheeling, West Virginia, United States Orrick Full time
Position Overview


Orrick is seeking a dedicated Desktop Performance Applications Engineer to enhance our technology services. This role is crucial for overseeing the design, performance, and support of our desktop and laptop environments.

Key Responsibilities


The Desktop Performance Applications Engineer will take a leading role in:

  • Managing the firm's desktop, laptop, and virtual image design.
  • Providing expert troubleshooting and support for endpoint hardware and operating systems.
  • Utilizing tools such as Nexthink and Microsoft Endpoint Configuration Manager to gather data aimed at improving performance and user experience.
  • Acting as a third-level escalation point for technical support, collaborating with various stakeholders including Project Managers, Business Analysts, and End Users.
  • Ensuring the optimal performance of Windows-based desktops, laptops, and virtual desktops.
  • Guiding the selection and configuration of desktop and laptop hardware.
  • Offering technical support and mentorship to other engineers and the Service Desk team.
  • Staying updated on emerging technologies to propose enhancements for endpoint performance.
  • Participating in the On-Call support rotation for the Applications Team.
Qualifications


The ideal candidate will possess:

  • A Bachelor's degree in Computer Science or a related field, or equivalent experience.
  • Expertise in implementing and supporting Microsoft 365.
  • A minimum of 5 years of experience in desktop operating system performance monitoring and analysis.
  • In-depth knowledge of desktop operating systems, particularly Windows 10.


Orrick is committed to providing equal employment opportunities without regard to race, sex, color, religion, national origin, protected veteran status, or disability.