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Customer Service Representative

2 months ago

Garden Grove, California, United States Bank of Hope Full time
Job Summary

We are seeking a highly skilled and customer-focused Part-Time Teller to join our team at Bank of Hope. As a Part-Time Teller, you will be responsible for providing exceptional service to our customers, handling transactions, and maintaining a professional image.

Key Responsibilities
  • Provide exceptional customer service in person and over the phone
  • Process deposits, withdrawals, and other transactions accurately and efficiently
  • Involve supervisors in complex transactions or those exceeding authority limits
  • Responsible for loss prevention and maintaining a secure work environment
  • Issue cashier's checks, bank checks, and other financial instruments
  • Maintain a clean and organized workspace, including supplies and brochure materials
  • Perform additional duties as assigned by supervisors, including night depository, ATM management, and filing signature cards
Requirements
  • High School Diploma or equivalent required
  • Some experience in retail sales and customer service functions preferred
  • Excellent written and oral communication skills
  • Ability to respond effectively to sensitive inquiries and customer complaints
Compensation

The salary range for this part-time position is $17-$19 hourly, plus bonus and benefits. Compensation is determined based on qualifications, level, and location.