Operational Excellence Specialist

3 weeks ago


Florham Park, New Jersey, United States Conduent Full time

About the Role: As a Customer Experience Associate II, you will be responsible for providing exceptional customer service and support to our clients. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

">

Key Responsibilities:

  • ">
  • Assess calls to provide service immediately, be transferred, or require follow-up for client resolution.">
  • Identify customer needs by referring to case notes and examining each as a specific case.">
  • Escalate issues to senior levels, based on complaints or concerns.">
  • Explain company policies to customers.">
">

Requirements:

  • ">
  • High school diploma or equivalent required.">
  • 2+ years of experience in a customer-facing role.">
  • Excellent communication and problem-solving skills.">
  • Ability to work in a fast-paced environment.">
">

What We Offer:

  • ">
  • A competitive salary of $62,000 per year.">
  • A comprehensive benefits package including medical, dental, and vision coverage.">
  • A generous 401(k) matching program.">
  • A variety of paid time off options.">


  • Florham Park, New Jersey, United States Atlantic Health System Full time

    About the PositionWe are seeking a skilled Hospital Dispatch and Operations Specialist to join our team at Atlantic Health System. As an EVS Dispatcher, you will play a critical role in ensuring the efficient operation of our Clinical Operations Center.Job DescriptionThe Hospital Dispatch and Operations Specialist is responsible for coordinating and managing...


  • Florham Park, New Jersey, United States Oppenheimer & Co. Inc. Full time

    This is an exciting opportunity for a Service Operations Specialist to join our team at Oppenheimer & Co. Inc. We offer a competitive salary and a chance to grow your career in the financial services industry.In this role, you will support our sales, marketing, and day-to-day operations in a growing branch. Key responsibilities include producing quality...


  • Florham Park, New Jersey, United States PRI Technology Full time

    Job OverviewPRI Technology is seeking a highly skilled Technical Support Specialist to join our IT operations team. This role will be based in one of our main offices, with flexible remote work options available.About the RoleWe are looking for a talented individual to provide technical support and expertise to our users, ensuring seamless delivery of IT...


  • Florham Park, New Jersey, United States Joulé Full time

    Job TitleDirector/Senior Director, Medical Operational Excellence LeadOverviewThe Medical Operational Excellence Lead is responsible for driving continuous improvement initiatives, ensuring high standards of operational performance. This role involves collaborating with cross-functional teams to streamline processes, enhance productivity, and implement best...


  • Florham Park, New Jersey, United States Mirion Technologies (Capintec), Inc. Full time

    About This OpportunityWe are seeking a skilled HR professional to join our team as a Human Resources Generalist in Florham Park and Sommerset, NJ.Key ResponsibilitiesAssist with managing recruitment processes, employee relations, regulatory compliance, benefits administration, onboarding, and training and development for employees at all levels of the...


  • Florham Park, New Jersey, United States Maersk Agency USA, Inc. Full time

    About the PositionWe are seeking a skilled Process Controller PCO to join our team at Maersk Agency USA, Inc. The ideal candidate will possess strong analytical skills, excellent communication abilities, and the ability to work effectively in a dynamic environment.Demonstrate a high level of integrity and collaboration, maintaining good relationships with...


  • Florham Park, New Jersey, United States Summit Health Full time

    **Job Title:** Clinical Support Specialist**Estimated Salary:** $40,000 - $48,000 per yearWe are looking for a highly skilled and motivated Clinical Support Specialist to join our team at Summit Health. The successful candidate will provide critical support to our healthcare providers, patients, and staff.Key Responsibilities:Support physicians, PAs, or NPs...


  • Florham Park, New Jersey, United States Global Tax Management Full time

    Company OverviewGlobal Tax Management (GTM) is a leading provider of corporate tax services, dedicated to helping mid-size and large multinational corporations address complex tax operations. Our team of experts takes operational tax burdens off tax and finance leaders, providing high-level tax expertise at value-driven rates without any independence...


  • Florham Park, New Jersey, United States AbbVie Full time

    Company OverviewAbbVie is a leading biopharmaceutical company dedicated to discovering and delivering innovative medicines that solve serious health issues. Our mission is to have a remarkable impact on people's lives across various therapeutic areas, including immunology, oncology, neuroscience, and eye care.Job DescriptionThis Senior Administrative...


  • Florham Park, New Jersey, United States HR Recruiting Services Full time

    About the RoleWe are seeking a highly skilled and experienced Executive Support Specialist to join our team at HR Recruiting Services. The successful candidate will provide exceptional support to our CEO, ensuring seamless day-to-day operations and strategic initiatives.Key Responsibilities:Manage complex schedules, calendars, and meetings for the CEO,...


  • Florham Park, New Jersey, United States Leeds Professional Resources Full time

    About the RoleWe are seeking an experienced Immigration Specialist to join our team at Leeds Professional Resources. As an Immigration Specialist, you will be responsible for assisting attorneys in preparing and filing immigration petitions, applications, and supporting documents for employment-based and humanitarian immigration cases.Key...


  • Florham Park, New Jersey, United States Schenck Price Smith & King Full time

    About the PositionWe are seeking a skilled Insurance Defense Specialist to join our Litigation Department at Schenck Price Smith & King LLP.As an Insurance Defense Specialist, you will be responsible for litigating insurance defense matters, handling all aspects of pre-trial discovery, and working closely with our team of attorneys.Requirements:5-8 years of...


  • Florham Park, New Jersey, United States Different Technologies Pty Ltd. Full time

    About WRSTBNDWRSTBND is a renowned company in the industry, providing top-notch technical services and equipment solutions. Our mission is to deliver exceptional results and exceed client expectations.Job Summary:We are seeking an experienced Site Tech to join our team. This individual will be responsible for setting up, testing, maintaining, and...


  • Florham Park, New Jersey, United States The Goddard School - Florham Park, NJ Full time

    About the RoleThe Goddard School of Florham Park is seeking a dedicated Early Childhood Education Specialist to join our team.As an Early Childhood Education Specialist, you will play a vital role in providing a nurturing and engaging environment for our young students. Your primary responsibility will be to assist in creating and implementing...


  • Florham Park, New Jersey, United States Sunrise Senior Living Full time

    Job Title:Senior Care SpecialistAbout the Job:Sunrise Senior Living is a renowned provider of senior care services, committed to delivering high-quality care and support to our residents. We are seeking a skilled and compassionate Senior Care Specialist to join our team.About You:We are looking for an individual who shares our passion for providing...


  • Florham Park, New Jersey, United States Joulé Full time

    Joulé is seeking a seasoned professional to fill the role of Medical Affairs Operations Leader, who can drive operational excellence and ensure seamless execution of medical strategies.The successful candidate will have a proven track record of delivering results-driven solutions, with expertise in medical operations, clinical operations, or a related field...


  • Florham Park, New Jersey, United States NavitsPartners Full time

    NavitsPartners is a dynamic healthcare organization that values excellence in patient care. We're seeking a Medical Care Specialist to join our team and contribute to our mission of delivering exceptional care.Job Summary:The ideal candidate will have a strong background in nursing, excellent communication skills, and the ability to work effectively in a...


  • Florham Park, New Jersey, United States Saxon Global Full time

    Join Saxon Global as a Senior Network and Infrastructure Specialist. We offer a competitive salary of $140,000 - $200,000 per year.About the JobThis role involves supporting our network infrastructure, including firewall management, data center operations, and network security tools. The ideal candidate will have strong technical skills and experience...


  • Florham Park, New Jersey, United States Joulé Full time

    About the RoleJoulé is seeking an experienced Sr Clinical Operations Lead to join our Clinical Development department. The successful candidate will be responsible for leading clinical business operations activities, including clinical outsourcing, vendor management, and contract negotiation.This is an excellent opportunity for a skilled professional to...


  • Florham Park, New Jersey, United States Success on the Spectrum Full time

    We are seeking a highly motivated and dedicated Behavioral Support Specialist to join our team at Success on the Spectrum. As a key member of our team, you will be responsible for providing high-quality support to individuals with autism and other developmental disabilities.Job SummaryThe Behavioral Support Specialist will work in-center, providing direct...