Operational Excellence Specialist
3 weeks ago
About the Role: As a Customer Experience Associate II, you will be responsible for providing exceptional customer service and support to our clients. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
">Key Responsibilities:
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- Assess calls to provide service immediately, be transferred, or require follow-up for client resolution.">
- Identify customer needs by referring to case notes and examining each as a specific case.">
- Escalate issues to senior levels, based on complaints or concerns.">
- Explain company policies to customers.">
Requirements:
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- High school diploma or equivalent required.">
- 2+ years of experience in a customer-facing role.">
- Excellent communication and problem-solving skills.">
- Ability to work in a fast-paced environment.">
What We Offer:
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- A competitive salary of $62,000 per year.">
- A comprehensive benefits package including medical, dental, and vision coverage.">
- A generous 401(k) matching program.">
- A variety of paid time off options.">
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