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Healthcare Coordinator

2 months ago

San Diego, California, United States Family Health Centers of San Diego Full time

Transform Lives, Transform Community

Family Health Centers of San Diego (FHCSD) is dedicated to delivering exceptional healthcare to all, particularly underserved communities with limited healthcare options. Founded by a Latina grandmother/community advocate over 50 years ago, FHCSD has grown into one of the largest community health systems in the country. With over 62 sites, over 227,000 patients, and over 417,000 visits last year, we provide a wide range of healthcare and outreach services to a diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

Key Responsibilities

  • Coordinate, maintain, and oversee patient services and provider scheduling activities for an assigned department/program, focusing on maximizing program and provider productivity.
  • Integrate schedules and services with other FHCSD programs, while supporting standardization of scheduling across the organization.
  • Assist in the hiring, training, staff scheduling, and performance evaluation of front office personnel.
  • Provide coverage for front or back office staff as needed.
  • Under the supervision and guidance of the Director, provide oversight of all patient service activities for the Pediatric Development Services Department (clinic and HDS program), including but not limited to scheduling, appointments, authorizations.

Job Roles

  • Assist with operational and program day-to-day oversight and coordination of front office activities.
  • May provide coverage for front or back office staff.
  • Facilitate meetings with staff.
  • Assist with recruiting, training, developing, engaging, and retaining an accountable workforce.
  • Provide input to manager while proactively developing supervisory skills.
  • Build positive relationships, inspire others to perform at a higher level, prepare career development plans, and retain an accountable workforce.
  • Coach and counsel staff and administer appropriate disciplinary action in a timely manner.
  • Coordinate schedules and services between programs across the organization.
  • Assist with integration of services to maximize resources.
  • Assist in the standardization of processes and protocols across the organization.
  • Oversee the data entry related to program.
  • Ensure the completion of all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards.
  • Oversee the patient scheduling functions.
  • Ensure that scheduling practices are efficient and standardized.
  • Ensure front office staff meet scheduling goals, including schedules that maximize provider productivity and program usage, with 100% scheduling for open slots, proactively managing wait lists and cancellations, patient eligibility verification, and patient communications to address problems/issues.
  • Assist with preventing service duplication or unbillable service scheduling.
  • Participate in continuous improvement activities and ensure appropriate Lean tools (i.e., 5S, A3) are deployed and results are evaluated and/or measured.
  • Prepare and coordinate staff and providers' profiles and schedules, according to department protocols, patient needs, and staff/provider input.
  • Monitor and manage changes; assist in oversight of staff productivity.
  • Provide/ensure staff receive all new hire and annual trainings on time.

Requirements

  • Bachelor's degree in Healthcare Administration, Business Administration, or closely related field STRONGLY preferred.
  • Minimum of 5 years of experience required; or BA/BS degree in business or health-related field.
  • High school diploma or GED equivalent required.
  • 3 years of experience in medical office management and/or scheduling and service coordination for healthcare services.
  • Ability to maintain good interpersonal interactions with clients and co-workers as a member of a multi-disciplinary community health team with a diverse multi-cultural population.
  • At least three years of progressively responsible positions in the healthcare field.
  • Bilingual in English and Spanish required.
  • Knowledge of supervisory practices and techniques, including performance management and employee development.
  • Or equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
  • Significant experience in the healthcare industry or out-patient medical clinics is required.
  • Supervisory experience and computer literacy highly desirable.
  • Supervisory experience preferred.