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Customer Service Representative

1 week ago

Dallas, Texas, United States Labatt Food Service Full time

**About Us**

Labatt Food Service is a company that values its employees and customers. We are looking for an enthusiastic individual to join our team in Dallas.

This role is perfect for someone passionate about food and customer service who wants to make a positive impact and contribute to meaningful outcomes in the local community and the food industry as a whole.

Key Responsibilities:

  • Engage with Customers: Provide outstanding support by responding to inquiries regarding order processing, deliveries, product information, and more through various communication channels.
  • Problem-Solve: Utilize skills to forecast product needs and suggest acceptable substitutions for items not in stock, ensuring our customers always have what they need.
  • Be a Product Expert: Research and recommend products based on customer preferences, helping them discover new and exciting options.
  • Stay Connected: Communicate order and product changes quickly and effectively, keeping customers informed and satisfied.
  • Collaborate with Sales Teams: Work closely with our sales team to identify evolving customer needs and participate in sales meetings with manufacturers to expand product knowledge and industry insight.

What We're Looking For:

  • Passionate Communicators: Strong ability to understand and resolve customer inquiries in a friendly and professional manner.
  • Driven and Positive Team Players: A strong work ethic and a positive attitude are key to maintaining great customer relationships.
  • Empathetic Problem Solvers: Show empathy and urgency in addressing customer concerns, ensuring a seamless experience.
  • Adaptable and Proactive Individuals: Willingness to take on additional responsibilities as needed, including administrative tasks, to support our sales team's efforts.