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Call Center Manager

1 month ago

Sacramento, California, United States Kooner Fleet Management Solutions Full time
Job Overview

Kooner Fleet Management Solutions is seeking a seasoned Call Center & Customer Success Manager to lead our customer-facing operations. This role is responsible for overseeing the call center and customer support functions, ensuring exceptional service delivery and high customer satisfaction.

Key Responsibilities:

  • Manage daily call center operations to ensure quality service and performance.
  • Develop and implement strategies to enhance customer experience and improve service delivery.
  • Supervise and train call center staff to promote a culture of excellence and accountability.
  • Monitor and analyze call center metrics to identify areas for improvement.
  • Collaborate with cross-functional teams to improve service delivery and customer satisfaction.

Requirements:

  • 3-5 years' experience in a call center management position, preferably in the transportation or trucking industry.
  • Strong leadership skills with the ability to motivate and manage a diverse team.
  • Excellent communication and interpersonal skills to effectively interact with clients and staff.
  • Proficient in call center software and customer relationship management (CRM) tools.
  • Ability to analyze performance metrics and identify areas for improvement.

What We Offer:

  • Competitive base salary ($85-110K)
  • Medical, Dental, Vision
  • 401K Match
  • Life Insurance
  • Opportunities for career growth and advancement

Kooner Fleet Management Solutions is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, free from discrimination and harassment. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.