Sales Associate
1 week ago
A Sales Associate at Belk, Inc. & Belk eCommerce LLC provides exceptional customer service, demonstrates a passion for retail and fashion, and adapts to change efficiently. The ideal candidate will continually seek to learn about Belk's merchandise, have an awareness of industry technology, and display the ability to use technology to enhance core selling skills.
Key Responsibilities- Provide outstanding customer service, greeting and engaging customers warmly and with a smile.
- Support the store to meet or exceed its customer service goals.
- Handle each customer transaction in a professional and friendly manner.
- Thank each customer by name following a purchase.
- Offer assistance to customers proactively and without prompt.
- Use suggestive selling techniques with all customers.
- Meet or exceed solicitation goal for Belk credit Rewards program.
- Meet or exceed Clienteling goals, where applicable.
- Understand Store Assortment (for assigned department), in addition to inventory available at other stores and on the Belk website.
- Use Mobile Devices to complete a sale (where applicable).
- Use Digital Computer-based Point-of-Sale and other digital technology to enhance the customer shopping experience.
- Use the Belk App and inform customers about the Belk App to enhance their shopping experience.
- Use the Belk website to look up merchandise and complete in-store orders for customers.
- Meet or exceed personal sales per hour goals.
- Increasing units sold per transaction by recommending products to customers.
- Identify and reduce shrinkage in the area.
- No education requirement.
- Experience in retail preferred.
- Excellent communication skills.
- Ability to use and learn industry technology preferred.
Disclaimer: For reasonable accommodation information for an ADAAA qualified disability, please see the Belk Associate Handbook for policy and procedures.
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