AWS Cloud Administrator Senior

4 weeks ago

Indianapolis, Indiana, United States CodeForce Full time

The Cloud Administrator role at CodeForce supports the reliable and cost-effective use of public cloud service providers as part of the Public Cloud Operations Team within the organization.

Candidates must have a strong understanding of cloud architecture, capabilities, implementation requirements, and operational best practices of cloud platforms.

The Cloud Administrator will provide excellent customer service in resolving issues related to public cloud and hybrid cloud workloads supporting development teams and critical systems across the organization.

The role is important to helping CodeForce in its efforts to deliver secure, reliable, and cost-effective infrastructure as well as shaping the future of how the operations of the organization are facilitated.

The Cloud Administrator is a knowledgeable and curious technician in the domain of cloud technologies with broad experience in technology infrastructure and applications that strives to provide stellar customer service and to stay aware and informed of their assigned cloud platforms.

Key Responsibilities:

  • Demonstrate knowledge of cloud architecture, capabilities, implementation requirements, and operational best practices of cloud platforms;
  • Demonstrate knowledge of compliance standards and regulatory requirements supported by the assigned cloud platforms;
  • Collaborate between business units, architecture, operations, and security on the implementation and support of solutions that meet operational and compliance standards as well as meeting relevant regulatory requirements;
  • Work with strategic vendors to identify, troubleshoot, and resolve issues with access, performance, and stability of cloud and hybrid workloads;
  • Identify and document common tasks and efforts related to public cloud and hybrid cloud operations, striving to standardize processes for the team and to avoid duplication of efforts;
  • Partner with cloud architects and senior stakeholders to identify common issues reported by customers, opportunities for automation, and processes that could be improved;
  • Track work and efforts in the organization's Information Technology Service Management (ITSM) platform, often referred to as a helpdesk or ticketing system;
  • Dedicate time and effort to attaining and improving relevant skills and industry certifications;
  • Adhere to, facilitate, and promote the organization's architectural, cybersecurity, and change management efforts.

Additional Responsibilities:

  • Collaborate with the community of technologists and leaders across the enterprise to advance the digital transformation of the organization.
  • Facilitate and champion a community of practice across the organization for cloud solutions and platforms.
  • Collaborate with product owners to optimize current service offerings in relation to adoption requirements, budgetary allocation, new features, resources, processes, and technology impacts.
  • Support the organization's Request for Proposal (RFP) process and other procurement needs, as appropriate.
  • Mentor and coach junior staff in supporting cloud operations.

Requirements:

  • Experience with Amazon Web Services (AWS)
  • Collaboration and Communication
  • Strong on-premises IT experience and understanding of mapping on-premises to cloud
  • Experience with Infrastructure-as-Code (IaC) using AWS CloudFormation or an equivalent
  • Systems administrator experience
  • Experience with cloud design and operations or an equivalent
  • Experience with cloud resource monitoring and observability
  • Strong understanding of networking concepts and protocols

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