Customer Service Specialist
2 weeks ago
We are seeking an experienced Customer Service Representative to join our team. This is a full-time, temporary role with a competitive estimated salary of $45,000 - $60,000 per annum.
Key ResponsibilitiesThis position is responsible for completing medical assessments with potential new clients via telephone. You will also be assisting clients who seek to begin using their long-term care benefits after purchasing a contract.
- Conduct phone interviews and provide excellent customer service by telephone
- Understand annuity and insurance products, procedures, and system capabilities
- Verify personal information
- Administer telephonic cognitive screening tests
- Complete initial inquiry phone call for long-term care benefits
- Respond to questions regarding long-term care claims benefits
- Accurate data entry and record keeping
- Question clients regarding medication usage and record responses
- Determine when cases need to be referred to underwriting
- Communicate underwriting decisions to the field
- Ensure compliance with Federal and State regulations, company guidelines, and practices regarding personally identifiable information and personal health information
If eligible, the benefits available for this temporary role may include:
- Medical, dental, and vision insurance
- Critical illness, accident, and hospital insurance
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available
- Life insurance (Voluntary Life & AD&D for the employee and dependents)
- Short- and long-term disability insurance
- Health spending account (HSA)
- Transportation benefits
- Employee assistance program
- Time off/leave (PTO, vacation, or sick leave)
We're partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. We're a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.
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