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Healthcare Assistant for Surgical Services
2 weeks ago
About Planned Parenthood of Michigan
We are seeking a skilled and compassionate Healthcare Assistant to join our team in providing exceptional patient care services. In this role, you will be the first point of contact for patients, ensuring a positive experience from initial consultation to discharge.
Key Responsibilities:
- Patient Support:
- Greet patients warmly, respond to their queries, and provide information on procedures, fees, and follow-up appointments.
- Complete patient registration, handle phone calls, and maintain accurate records in our electronic health record system.
- Assist clinicians with preparing patients for exams, performing vital signs, and administering injections as required.
- Provide STI, birth control, HIV, PEP/PrEP, and GAC education as needed, promoting patient empowerment and informed decision-making.
- Participate in referral and follow-up processes, working closely with clinicians and health center managers to ensure seamless care transitions.
- Release and request medical records in accordance with policy and protocol.
- Maintain a clean and organized work environment, adhering to OSHA and CLIA guidelines.
- Surgical Support:
- Support physicians during surgical procedures, maintaining a sterile environment and handling equipment as necessary.
- Prepare patients for surgery, including obtaining informed consent and completing necessary forms.
- Assist with specimen collection, preparation, and storage.
Requirements and Qualifications:
- Educational Background:
- A high school diploma or equivalent is required; certificate or professional training in healthcare and/or experience in an OB/GYN, family planning, or healthcare center setting is preferred.
- Skills and Abilities:
- Demonstrated ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Excellent communication and interpersonal skills, with a focus on building trust and rapport with patients, clinicians, and colleagues.
- Basic clerical and math skills, with proficiency in Microsoft Office products.
- Ability to maintain confidentiality and exercise sensitivity when dealing with patients' personal and reproductive health information.
- Flexibility to work varied shifts, including evenings and Saturdays, with occasional overtime as needed.
Benefits and Culture:
- Voted top place to work, offering a supportive team environment and opportunities for growth and development.
- An extensive training program, ensuring employees have the skills and knowledge needed to excel in their roles.
- A competitive starting hourly rate of $17.00, with opportunities for advancement within the organization.
- A comprehensive benefits package, including matching 401(k), healthcare plan, and paid holidays.
Physical Requirements and Working Conditions:
- The ability to lift up to 25 pounds, stand for extended periods, and use repetitive motions of the hands and wrists.
- Occasional exposure to communicable diseases, blood, and body fluids that may contain HIV and/or HBV.
- May be exposed to cleaning chemicals and offensive odors.