Retail Associate Team Lead

6 days ago


San Francisco, California, United States Columbia Care Full time
Key Responsibilities

The Senior Retail Associate plays a critical role in ensuring a seamless customer experience at our medical marijuana dispensary. Key responsibilities include:

  • Assisting patients with medical marijuana needs, providing guidance and education on product selection and usage.
  • Ensuring all intake forms and paperwork are properly completed and filed correctly.
  • Managing patient records through the use of Biotrack software.
  • Maintaining databases and ensuring accurate record-keeping.
  • Fulfilling customer orders and responding to customer inquiries.
  • Responsible for the sales and promotion of all Columbia Care products.
Requirements
  • Minimum Qualifications:
  • Must be at least 21 years of age.
  • Associates or bachelor's degree preferred.
  • 4 years of direct customer service experience required.
  • Retail experience preferred.
  • Experience as a key holder/lead preferred.
  • Experience with Point-of-Sales systems.
  • Understanding of and experience with Windows Operating System, Microsoft Outlook.

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