Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk/Member Services Associate at the YMCA of Rapid City.

Key Responsibilities:

• Provide exceptional customer service to members, guests, and program participants, ensuring a positive and welcoming experience.
• Conduct interviews and tours to promote membership sales and provide accurate program information.
• Develop and maintain positive relationships with volunteers and members, fostering a sense of community and connection.
• Handle and resolve membership concerns in a timely and professional manner.
• Apply YMCA policies and procedures to maintain a secure and welcoming environment.
• Perform opening and closing procedures as required, and assist with facility maintenance tasks as needed.

Requirements:

• Excellent communication and interpersonal skills.
• Strong customer service orientation and ability to multitask in a fast-paced environment.
• Attention to detail and accuracy in data entry and record keeping.
• Previous experience in customer service, hospitality, or a related field is preferred.

About the YMCA of Rapid City: We are a community-focused organization dedicated to promoting healthy living, youth development, and social responsibility. Our facility offers a wide range of programs and services for individuals and families of all ages and backgrounds.