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Patient Access Specialist
2 months ago
At Northwestern Memorial Healthcare, we are committed to delivering exceptional patient care and service. As a Patient Access Specialist, you will play a critical role in ensuring that our patients receive the best possible experience from the moment they arrive at our facilities.
Responsibilities:- Provide exceptional customer service to patients, responding to their questions and concerns in a timely and professional manner.
- Collect and verify patient demographic information, ensuring accuracy and completeness.
- Utilize multiple online systems to verify insurance eligibility and benefit levels, as well as to retrieve patient orders and schedules.
- Communicate effectively with patients, families, and healthcare teams to ensure seamless coordination of care.
- Participate in quality improvement initiatives to enhance patient satisfaction and experience.
- Collaborate with internal teams to resolve operational issues and improve efficiency.
- Stay up-to-date with changing healthcare policies and procedures, adapting to new requirements and technologies.
- High school diploma or equivalent required; additional education preferred.
- 2-3 years of customer service or medical office experience, with a focus on healthcare registration and scheduling.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in computer data-entry and typing, with the ability to type 40 wpm.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- A competitive salary and benefits package, including tuition reimbursement and loan forgiveness.
- A dynamic and supportive work environment, with opportunities for growth and professional development.
- A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive workplace.
Northwestern Memorial Healthcare is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.
