Radiology Clerk/Receptionist

We are seeking a highly organized and detail-oriented Clerk/Receptionist to join our Radiology team. As a key member of our imaging department, you will be responsible for ensuring a smooth and efficient patient experience.

• Explain the general consent form and HIPAA - Notice of Privacy Practices to patients
• Obtain signature on all appropriate paperwork
• Scan customer's ID, insurance cards, patient orders and other necessary forms into the computer
• Order appropriate exam for customer while making sure the orders are validated and appropriate medical necessity passes for Medicare patients or provide the customer with the ABN for signature
• Check for prior authorizations on required procedures before exam is performed
• Notify appropriate department of patient's arrival
• Check lab orders for medical necessity and order labs to the holding room to be drawn before exam
• Performs short registration on patients if not pre-registered
• Ensures patient flow is maintained and informs appropriate department so issues are resolved in a timely manner
• Alerts patient of wait time or any delay for service

• High School graduate, or equivalent
• Computer skills necessary to perform clerical duties with a high degree of accuracy and speed, and to enter and retrieve data from computer
• Consistently demonstrates ability to use the hospital related computer programs, PACS, copier, fax, printer, and CD burners accurately
• Demonstrates knowledge of scanning equipment and scanning processes
• Previous clerical/customer relations experience preferred
• Ability to maintain neat and orderly files and records
• Ability to multitask in order to provide quality service
• Provides excellent customer service to all customers, co-workers, and medical staff
• Ability to communicate effectively with management, physicians, co-workers, and patients
• Ability to handle sensitive telephone and face-to-face inquiries and problems

Our goal at Firelands Health is to be the best & preferred independent healthcare employer for the Sandusky Bay region. We are a locally managed and governed not-for-profit healthcare facility, serving the counties of Erie, Ottawa, Sandusky, and Huron.