Customer Service Representative

3 weeks ago


Fillmore, Indiana, United States Alamo Group Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Alamo Group. As a key member of our Customer Service Department, you will be responsible for providing exceptional service to our customers, dealers, and internal stakeholders.

Key Responsibilities
  • Assist customers with product inquiries, order tracking, and technical support
  • Process customer orders, including parts and whole goods
  • Research and resolve customer complaints and issues
  • Provide product information and recommendations to customers
  • Collaborate with internal teams to resolve customer issues and improve service
Requirements
  • High school diploma or equivalent required; associate degree preferred
  • Minimum 1-2 years of experience in a sales, marketing, customer relations, or service environment
  • Knowledge of farm equipment and/or outdoor power equipment preferred
Working Conditions
  • Must be able to sit for extended periods of time
  • Must be able to work overtime, as needed
  • May be required to travel up to 10% of the time
What We Offer
  • Competitive compensation package
  • Medical, dental, and vision coverage
  • 401(k) retirement savings program with company match
  • Profit-sharing
  • Paid vacation, sick leave, and holidays
  • Company-paid short and long-term disability programs
  • Wellness programs
  • Employee assistance programs
  • Training and development programs
  • Employee tuition reimbursement and dependent scholarship programs
Alamo Group Core Competencies
  • Leading Change/Change Management: Ability to drive improvement of team, division, and corporate goals and objectives through people
  • Leading People/Teamwork: Ability to design and implement strategies which maximize employees' potential and foster high ethical standards in meeting the team, division, and corporate objectives
  • Communication: Ability to explain, advocate, and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally
  • Business Acumen: Understands and interprets business financials and metrics, and utilizes latest business strategies
  • Results Driven: Ability to make timely and effective decisions and produce results through planning and the implementation and evaluation of business metrics, systems, policies, and program; stressing accountability and continuous improvement


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