Sales Associate Food Part Time

4 weeks ago


Birmingham, Alabama, United States Selfridges & Co. Full time
About the Role

We are seeking a highly skilled and motivated Sales Associate to join our team at Selfridges & Co. in Birmingham. As a Sales Associate, you will be an essential part of a team that delivers exceptional customer service and maintains the highest retail standards.

Key Responsibilities
  • Deliver exceptional customer service by building rapport, sharing product knowledge, and catering to customer needs
  • Conduct refunds and exchanges, helping customers find alternative products or offering online services
  • Work collaboratively with the team to create a memorable customer experience, including selling, replenishing stock, cashing up, and hosting
  • Manage customer feedback and use it to continually raise the bar for service, sales, and retail standards
  • Be responsible for stock in your department, including unpacking deliveries, completing audits, and maintaining the stock room
  • Adapt to changing challenges and work in different departments, taking your service excellence and collaborative spirit with you
  • Stay ahead of the latest trends by expanding your knowledge of products and competitors
  • Understand and follow health, safety, and security procedures, and play an active role in preventing stock loss
Requirements
  • Be a great communicator, able to positively engage with customers with varying needs and requirements
  • Develop excellent product knowledge by following trends and participating in supplier training
  • Be a sales and service expert, using these skills to deliver exceptional service and take the initiative to provide additional services
  • Be a proud shopkeeper, maintaining Selfridges standards and inspiring others to deliver the same
  • Be a problem solver, going above and beyond to resolve customer issues and adapting your approach to each individual customer
  • Be flexible, responsive to business needs, and happy to take responsibility for tasks beyond the role expectation
About Selfridges & Co.

We are more than a shop, we are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome.

We have won numerous awards, including the World's Best Department Store, and we continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success, and amazing customer experiences.

We offer a range of benefits and rewards, including a generous bonus and/or commission scheme, discounted gym memberships, pension contributions, and access to a wide range of training programmes to help your career development.



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