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Enterprise Applications Specialist

1 month ago

Oklahoma City, Oklahoma, United States Fox Rothschild Full time
Job Summary:

As a key member of the Information Systems Department at Fox Rothschild LLP, the Enterprise Applications Engineer plays a vital role in the daily monitoring, support, and maintenance of existing enterprise-wide applications.

Key Responsibilities:
1. Monitor the health of enterprise-wide applications, including error logs, server performance, and memory and processor usage.
2. Resolve and respond to Help Desk tickets related to enterprise-wide applications, track trends, perform troubleshooting, and escalate to other teams and vendors as needed.
3. Keep current on patches and releases related to enterprise-wide applications, review release notes, track resolutions to existing software problems, and recommend updates to install.
4. Lead the testing of new software or new versions of software, create and maintain test environments, including server specifications and software installations, integrations, and customizations.
5. Act as the Project Lead for new enterprise-wide applications or updates to existing applications, serve as a project member on projects assigned to other team members or managers, create project plans, monitor deadlines, and project team performance.

Requirements:

The ideal candidate should possess a Bachelor's degree, preferably in Computer Science, with a minimum of five years of experience managing enterprise-wide applications, preferably in a law firm. The successful candidate will have deep knowledge of document management, timekeeping, law firm accounting and billing systems, litigation support, ethical walls, and security, as well as infrastructure, server, operating systems, and network communications knowledge. Proficiency in desktop operating systems, software, and software packaging practices, and knowledge of SQL server and SQL scripting, Microsoft technologies, and Group Policy are also essential. Certification in iManage is preferred.