Sales and Support Associate in Decatur

4 days ago


Decatur, Illinois, United States Connor Co. Full time

Responsibilities and Requirements

  • Handle incoming calls and direct them to the appropriate person.
  • Welcome and assist visitors warmly.
  • Maintain a tidy and organized front desk area.
  • Efficiently manage mail sorting and delivery.
  • Perform data entry for Accounts Receivable (A/R).
  • Monitor invoices for tax-exempt status, delivery, and freight charges, making necessary adjustments.
  • Receive packing lists once purchase orders have been checked in.
  • Scan daily manifests for accurate record-keeping.
  • Keep an eye on transfers, especially old or disputed ones.
  • Procure necessary office and warehouse supplies.
  • Demonstrate product features and guide customers in making informed purchasing decisions.
  • Respond to customer inquiries regarding products, prices, availability, and appointments.
  • Provide estimates and quotes tailored to customer needs.
  • Follow up on estimates and bids submitted to customers.
  • Offer product brochures and catalogs to customers.
  • Post-sales support to resolve any issues and maintain customer satisfaction.
  • Stay updated on product innovations, competitor offerings, pricing, and sales strategies.
  • Process Return Goods and update the Returns Goods Queue.
  • Assist the Branch Manager with reporting and additional tasks as needed.


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