Retail Operations Manager
7 days ago
PB Halcyon LLC is seeking a highly skilled and experienced Retail Operations Manager to lead our store team.
Compensation PackageThe estimated annual salary for this position is $65,000 - $80,000, depending on experience and qualifications.
Key Responsibilities- Quality Control: Ensure that products meet consistency, palatability, and quality standards.
- Customer Satisfaction: Investigate and resolve customer complaints regarding food quality, service, and accommodations.
- Inventory Management: Schedule and receive food and beverage deliveries, verifying product quality and quantity.
- Food Preparation and Presentation: Monitor food preparation methods, portion sizes, and garnishing and presentation to ensure Company Standards are met.
- Scheduling and Staffing: Schedule staff hours using appropriate systems/software and assign duties to optimize food use and timely preparation.
- Performance Improvement: Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Hands-on Role: Perform some food preparation or service tasks as needed.
- Inventory Maintenance: Maintain accurate food and equipment inventories.
- Training and Development: Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performances.
- Maintenance and Repair: Arrange for equipment maintenance and repairs, and coordinate various services.
- Cash Handling: Utilize point of sale cash registers, count money, and make bank deposits.
- Store Operations: Adhere to Company opening and closing procedures and maintain accompanying records.
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