Service Desk Support Specialist
2 weeks ago
We are seeking a highly skilled Service Desk Support Specialist to join our team at TEKsystems. As a Service Desk Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:- Monitor and respond to service desk phone, email, and automated request queues
- Provide technical support and customer service to users, promoting and escalating problems, incidents, and requested action items
- Manage level 1 service requests from receipt to resolution, including receiving, prioritizing, documenting, and actively resolving end-user requests
- Answer calls or email contacts within the required service level time frame, triage requests to ensure accurate transfers and escalation, and track open tickets and monitor ticket progress
- Follow escalation and paging procedures, provide support and service to end-users, and seek to resolve as many calls as possible at level 1
- Service Desk, Help Desk, Helpdesk experience
- Strong technical skills, including Windows 7, Windows 10, Active Directory, and ticketing systems
- Excellent customer service and communication skills
- Ability to multitask and work in a fast-paced environment
We are a leading provider of technology services and solutions, partnering with clients to drive transformation and growth. Our team of experts works with clients across North America, Europe, and Asia to deliver innovative solutions and exceptional customer service.
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
-
Service Desk Support Specialist
3 weeks ago
New York, New York, United States TEKsystems Full timeJob Title: Service Desk Support SpecialistWe are seeking a highly skilled Service Desk Support Specialist to join our team at TEKsystems. As a Service Desk Support Specialist, you will be the first point of contact for our clients, providing technical support and assistance to resolve their IT-related issues.Key Responsibilities:Provide technical support and...
-
Service Desk Support Specialist
2 days ago
New York, New York, United States Insight Global Full timeJob Title: Service Desk Support SpecialistA company in Phoenix, AZ is seeking a Service Desk Support Specialist to join their team. This role involves providing technical support to colleagues, resolving issues, and ensuring seamless IT operations.Key Responsibilities:Imaging computers and troubleshooting Windows 10 issuesProviding strong application...
-
Service Desk Support Specialist
4 days ago
New York, New York, United States TEKsystems Full timeJob SummaryWe are seeking an experienced Service Desk Support Specialist to join our team at TEKsystems. As a key member of our Enterprise Service Desk, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesMonitor and respond to service desk phone, email, and automated request queues in a...
-
Service Desk Support Specialist
4 weeks ago
New York, New York, United States Indigo IT Full timeJob SummaryIndigo IT is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for customers, providing technical support and resolving issues in a timely and efficient manner.Key ResponsibilitiesProvide Tier 1 service desk support for moderately complex technical issues, how-to...
-
Service Desk Support Specialist
2 weeks ago
New York, New York, United States Equity Trustees Full timeAbout the RoleWe are seeking a highly skilled Service Desk Support Administrator to join our Technology & Projects team at Equity Trustees.As a key member of our team, you will be responsible for delivering exceptional IT support, ensuring our systems are always running smoothly and our staff receives top-notch service.Key Responsibilities:Provide expert...
-
Help Desk Support Specialist
3 weeks ago
New York, New York, United States Oxford Solutions Full time{"title":"Help Desk Support Specialist","description":"Job SummaryOxford Solutions is seeking a skilled Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be the first point of contact for customers seeking technical assistance over the phone or email.Key ResponsibilitiesProvide technical support to customers via...
-
Service Desk Support Specialist
4 weeks ago
New York, New York, United States MetroPlusHealth Full timeJob Title: Service Desk TechnicianAt MetroPlusHealth, we are seeking a highly skilled Service Desk Technician to join our team. As a Service Desk Technician, you will be the first point of contact for all IT issues, providing timely and effective support to our employees.Key Responsibilities:Provide first-level troubleshooting support for a variety of...
-
Service Desk Support Specialist
5 days ago
New York, New York, United States TEKsystems co Allegis Group Full timeJob Title: Service Desk Analyst - Day ShiftWe are seeking a highly skilled Service Desk Analyst to join our team at TEKsystems c/o Allegis Group. As a Service Desk Analyst, you will be the first point of contact for our clients, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Provide technical support...
-
Service Desk Support Specialist
2 weeks ago
New York, New York, United States DocGo Full timeService Desk AnalystJoin DocGo, a leading provider of innovative healthcare solutions, as a Service Desk Analyst. In this role, you will be responsible for managing level 1 and 2 service incidents/requests from report to resolution, triaging tasks and tickets based on scope, SLA, and urgency, and contributing to the continuous process improvement of the...
-
Help Desk Support Specialist
4 days ago
New York, New York, United States QT Communications & Technology Full timeJob Title: Help Desk Support US Remote Job Summary: We are seeking a highly skilled Help Desk Support Specialist to join our team at QT Communications & Technology. As a Help Desk Support Specialist, you will be responsible for providing technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation...
-
Service Desk Support Specialist
3 weeks ago
New York, New York, United States NYC Health Hospitals Full timeJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at NYC Health + Hospitals. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our users, ensuring that their issues are resolved efficiently and effectively.Key ResponsibilitiesManage level 1 and 1 1/2 service...
-
Service Desk Support Specialist
2 weeks ago
New York, New York, United States Velocity Search Group Full timeService Desk Analyst Job DescriptionWe are seeking a highly skilled Service Desk Analyst to join our team at Velocity Search Group. As a Service Desk Analyst, you will be the primary point of contact for our clients, providing technical support and assistance with various technologies and systems.Key Responsibilities:Provide technical support and assistance...
-
Service Desk Support Specialist
3 weeks ago
New York, New York, United States Insight Global Full timeService Desk Engineer Job DescriptionWe are seeking a highly skilled Service Desk Engineer to join our team at Insight Global in Phoenix, AZ. As a Service Desk Engineer, you will be responsible for providing technical support to our colleagues, resolving issues, and ensuring the smooth operation of our IT systems.Key Responsibilities:Imaging computers and...
-
Service Desk Support Specialist
19 hours ago
New York, New York, United States DocGo Full timeJob SummaryDocGo is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for managing level 1 and 2 service incidents/requests from report to resolution. You will also be responsible for triaging tasks and tickets based on scope, SLA, and urgency, and contributing to the continuous process...
-
Service Desk Support Specialist
3 weeks ago
New York, New York, United States Velocity Search Group Full timeService Desk Analyst Job DescriptionWe are seeking a highly skilled Service Desk Analyst to join our team at Velocity Search Group. As a Service Desk Analyst, you will be the primary point of contact for our clients, providing technical support and assistance with various technologies and systems.Key Responsibilities:Provide technical support and assistance...
-
Service Desk Support Specialist
1 week ago
New York, New York, United States Velocity Search Group Full timeJob Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at Velocity Search Group. As a Service Desk Analyst, you will be the primary point of contact for our clients, providing technical support and assistance with various technologies and systems.Responsibilities:Provide technical support and assistance to...
-
Service Desk Support Specialist
3 weeks ago
New York, New York, United States MetroPlusHealth Full timeJob Title: Service Desk TechnicianJob Summary:As a Service Desk Technician at MetroPlusHealth, you will be the first point of contact for all IT issues, providing timely and effective support to our employees. You will be responsible for troubleshooting and resolving a variety of computing support issues, ensuring the highest level of customer service.Key...
-
Service Desk Support Specialist
7 hours ago
New York, New York, United States MetroPlusHealth Full timeJob SummaryThe Service Desk Technician will provide first-level troubleshooting support for various computing issues while ensuring exceptional customer service. This role will provide daily support for application, hardware, and networking issues.Key ResponsibilitiesAct as the first point of contact for all IT issues, responding to customer requests within...
-
Service Desk Support Specialist
4 days ago
New York, New York, United States Integrated Resources Full timeJob Title: Service Desk AnalystJob Location: This role requires a flexible schedule with 80% remote work and 20% on-site work in a day shift schedule.Job Description:Key Responsibilities:Provide front-line, level 1, IT support for the enterprise, including seven hospital networks and the corporate office.Monitor and answer phone, email, and auto-triggered...
-
Service Desk Support Specialist
3 days ago
New York, New York, United States Metropolitan Jewish Health System Full timeJob Summary:We are seeking a skilled Service Desk Analyst to join our team at Metropolitan Jewish Health System. As a Service Desk Analyst, you will be responsible for providing technical support to customers with issues related to computer hardware or software devices.Key Responsibilities: Provide technical support to customers via phone, email, or...