Customer Service Representative
3 weeks ago
Solventum is a leading company in the healthcare industry, and we are seeking a highly skilled Customer Tech Service Representative to join our team.
About the Role:
This is a hybrid role that combines customer service and technical support skills. As a Customer Tech Service Representative, you will be responsible for providing exceptional customer service and technical expertise to assist patients and clinicians in troubleshooting products, assisting with product information, and other customer-centric solutions as needed.
Key Responsibilities:
- Provide direct customer service and technical expertise to assist patients and clinicians in troubleshooting products, assisting with product information, and other customer-centric solutions as needed.
- Perform daily tasks to support customer/patient work order management through Field Service Representatives, UPS, or Couriers, including delivery, and service calls using an advanced routing system within assigned territory.
- Collaborate with other departments within the organization to ensure commitments to customers are fulfilled and that customer expectations are met.
- Provide effective communication to internal and external customers through the use of e-mail, phone, and text messaging system.
Requirements:
- High School Diploma/GED from AND five (5) years of experience in customer service.
- One (1) year of experience with order entry and industry standard call center systems, such as Nice InContact.
Preferred Qualifications:
- Proficient use of Microsoft Office products.
- Must be willing to travel in order to attend scheduled business training and corporate functions when required.
- Strong desire to provide top-level customer support.
- Demonstrated problem-solving skills and ability to communicate effectively both verbally and in writing.
- Adherence to work schedule commitments and ability to work with minimal supervision and support schedule adjustments related to call volumes and staffing changes.
Work Location: Hybrid, San Antonio, TX
Travel: May include up to 5% domestic travel
Relocation Assistance: Not authorized.
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
About Solventum:
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. We are an equal opportunity employer and do not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Solventum Global Terms of Use and Privacy Statement:
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.
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