Retail Store Manager
2 months ago
Job Summary:
The Store Operations Manager is responsible for overseeing the daily operations of the Ultimart convenience store. This includes managing all employment and personnel processes, merchandising, inventory control, financial management, and loss prevention.
Key Responsibilities:
- Process cash, debit, credit, and check transactions using a cash register or point-of-sale system.
- Maintain a clean and organized store environment and ensure timely inventory stocking and facing.
- Follow state and federal regulations for gas, alcohol, and tobacco sales.
- Act with integrity, honesty, and knowledge that promote the company culture and values.
- Follow company operational policies and procedures, including cash handling and safety protocols.
- Promote teamwork and assist with team needs throughout the shift.
- Maintain a clean and polished appearance, wearing the designated uniform.
- Assist in recruiting, training, and performance management of store team members.
- Motivate and encourage store cashiers.
- Promote and resolve customer complaints in a timely and professional manner.
- Implement and enforce daily operating procedures to ensure store cleanliness and merchandise display.
- Monitor retail gasoline competitors and communicate prices in a timely manner.
- Complete daily paperwork and computer entry in a timely manner.
- Monitor cash over/short, inventory shrinkage, and ensure daily bank deposits.
- Have the physical ability to perform all duties of a store cashier regularly.
- Understand daily reporting and follow company policies and procedures.
- Enforce safety and security protocols and report any unsafe conditions.
- Report and process employee and customer incidents or accidents.
Requirements:
- Ability to learn quickly
- Ability to understand and carry out oral and written instructions
- Strong interpersonal and communication skills
- Ability to work as part of a team or individually
- Must be proficient in reading, writing, and speaking English
- Must be at least 18 years of age
- Valid driver's license, proof of insurance, and clean driving record preferred
Availability Requirements:
- Must have flexible availability for scheduling
- Must be available for both opening and closing shifts
- Must be able to work beyond scheduled hours as business requires
Ultimart is an equal opportunity employer and recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.
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