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Customer Service Representative

2 months ago

Chicago, Illinois, United States Envoy Air Full time
{"Overview": "At Envoy Air, we are committed to providing outstanding service to our customers. As a Customer Service Representative, you will be the first point of contact for passengers, providing a seamless check-in and ticketing experience.

Responsibilities:

* Create a positive start to a passenger's trip by greeting them warmly and providing a smooth check-in process
* Use reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate fees
* Inform passengers about their trips and belongings through all aspects of their experience
* Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time
* Listen to passengers and resolve their issues in a timely and friendly manner
* May work in the Baggage Service Office to track baggage and handle passenger questions

Requirements:

* Minimum age: 18
* High school diploma, GED, or international equivalent
* Valid, unexpired, and unsuspended driver's license
* Ability to work rotating shifts, including days, overnights, weekends, and holidays
* Flexible to work additional hours with short notice
* Must be able to carry, bend, lift, and turn with bags weighing up to 75 lbs
* Must be customer-focused, detail-oriented, and interested in the airline industry
* Able to communicate clearly, politely, and in a friendly manner
* Must be comfortable working with computers and able to learn new programs
* Must be able to read, write, fluently speak, and understand the English language
* Authorized to work in the United States without sponsorship

We offer:

* Amazing employee flight privileges within the American Airlines global network
* Training and development programs to take your career to the next level
* Comprehensive health and life benefits (subject to location)

Envoy Air is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled."