Parts Specialist

4 weeks ago


Elmwood Park, New Jersey, United States iSoftTek Solutions Inc Full time
Job Overview

iSoftTek Solutions Inc is seeking a skilled Parts Specialist to join our Marine Parts Department team. As a key member of our team, you will be responsible for supporting our customers with their parts inquiries, researching and providing estimates, and ensuring timely order fulfillment.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, and in-person interactions, ensuring accurate and timely responses to parts inquiries.
  • Research and provide estimates for parts, utilizing electronic and paper catalogs to identify required components.
  • Input orders into internal and external systems, verifying all information for accuracy.
  • Maintain a detailed understanding of technical information, including online research tools across all product lines.
  • Collaborate with internal teams to ensure efficient order processing and timely delivery.
  • Make informed parts recommendations to customers based on technical knowledge and gathered information.
  • Multi-task and prioritize demands of the job in a fast-paced environment, ensuring an efficiently operating customer service department.
  • Collect and process accurate customer order information, including payment methods, in support of order processing.
  • Process internal product price and availability requests from the service department.
  • Conduct research for PORM, past due PO, and tendering transactions, suggesting corrections as needed.
  • Maintain and update the Active Log application throughout the day.
  • Monitor backorders daily, ensuring prompt receipt and distribution of orders.
  • Support warehouse functions, including pulling urgent request stock items and assisting with warehouse cycle counts as needed.
  • Attend training sessions as assigned by management and proactively seek to increase skillset to maintain proficiency in job description.
  • Perform on-call duties on a rotating schedule.

Requirements:

  • High school diploma or general education degree (GED)
  • 2+ years of parts experience (preferred)
  • Ability to read and interpret documents, including safety rules, operating instructions, and procedure manuals
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Knowledge of Microsoft Word, Excel, Teams, Outlook, and online vendor tools and order process systems

Benefits:

  • Medical, Dental, Vision, 15 days PTO, 10 Paid Holidays, Life Insurance, AD&D, Short/Long Term Disability, 401K with Company Match, Pet insurance, Optional Supplemental Insurances, Legal Assistance for Identity Theft, Health Advocate, Tuition Assistance, Maternity and Paternity Leave, Adoption Aid


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