Service Advisor
2 weeks ago
Lumberton Kia is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.
Key Responsibilities:- Meet with customers to understand their vehicle needs and provide personalized service recommendations.
- Build strong relationships with customers to increase satisfaction and loyalty.
- Maintain a professional image and adhere to company standards for customer service and employee relations.
- Monitor vehicle progress and keep customers informed of any issues or delays.
- Maximize sales and execute retail promotions to drive revenue growth.
- Oversee technicians and ensure efficient use of time and resources.
- Participate in quality control and contribute to the development of Standard Operating Procedures.
- High School Diploma or equivalent.
- Accredited training in service advisor skills, customer satisfaction, and quality control.
- Automotive service advisor experience required.
- Ability to multitask and prioritize tasks effectively.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
- Must be willing to submit to a background check and drug screen.
Benefits:
- 401k
- Health, Dental, and Vision Insurance
- Paid Training
- 5-day work week
- Promotion from within
- Vacation Pay
- Competitive Compensation
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