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Coffee Shop Shift Leader

2 months ago

Louisville, Kentucky, United States AJS Hotels Full time
Café Operations Supervisor

Are you enthusiastic about coffee and delivering outstanding customer experiences? As a Café Operations Supervisor at AJS Hotels, you will be instrumental in managing the daily functions of our café. Your role will involve guiding a team of baristas, ensuring top-notch service for our guests, and upholding the highest standards of beverage excellence.

Key Responsibilities:

  • Leadership Role: Direct and support the barista team to guarantee efficient operations during your shift.
  • Beverage Crafting: Create a diverse range of coffee and specialty drinks in accordance with company standards.
  • Customer Engagement: Engage with customers in a courteous and professional manner, processing orders and responding to inquiries.
  • Quality Assurance: Ensure exceptional standards for beverage quality and presentation.
  • Staff Development: Contribute to the training and growth of barista personnel.
  • Shift Oversight: Manage the overall café operations during your shift.
  • Inventory Oversight: Track inventory levels and confirm sufficient supplies are maintained.
  • Health and Safety Standards: Comply with health and safety regulations and enforce appropriate practices.
  • Financial Transactions: Accurately handle cash transactions and maintain financial records.
  • Employee Scheduling: Assist in developing and managing staff schedules.
  • Performance Reporting: Provide management with regular updates on shift performance and activities.
  • Issue Resolution: Tackle and resolve any challenges that may arise during your shift.
  • Policy Compliance: Ensure adherence to company policies and procedures by all staff members.
  • Adaptability: Be prepared to work various shifts as required.

Qualifications:

  • 1-2 years of supervisory experience in a café or restaurant setting
  • Familiarity with coffee shop operations
  • Experience in payroll management
  • Effective communication skills with team members and management