IT Functional Expert

5 days ago


Lakewood, Ohio, United States Parker Hannifin Corporation Full time

Parker Hannifin Corporation is a leading manufacturer of motion and control technologies. We are seeking an IT Functional Expert - Service Quality Platforms to join our Digital & IT Team located at our Global Headquarters in the suburbs of Cleveland, Ohio. This position offers a competitive total rewards package, hybrid 4:1 work schedule, and a vibrant work campus with many amenities.

Job Description

The position of an IT Functional Expert - Service Quality Platforms focuses on the implementation and support of highly secure and resilient CX/CRM technology solutions. As a subject matter expert, you will develop and maintain strong relationships with business and technology peers to ensure operational excellence in your area of influence.

Essential Functions
  1. Maintain knowledge of CX and/or CRM processes related to customer service and support, including case, claim, or repair management enabled by platforms such as Salesforce, Microsoft Dynamics, or Siebel.
  2. Stay up-to-date with Service and Warranty enterprise business processes, workflows, and data architecture supported by CX/CRM platforms.
  3. Develop and maintain product roadmaps required to support operational excellence in your primary assigned platform.
  4. Identify process improvements and technical enhancements that enable business value identified on the roadmap.
  5. Apply IT life-cycle management methodologies from design to deployment.
Requirements
  • Experience writing User Stories, Acceptance Criteria, and Test Plans for required functionality.
  • Accountability for delivery of Business Process solutions, including architecture and documentation within your area of technical expertise, supporting enterprise and global environments.
  • Ability to lead the design and implementation of solutions addressing new business requirements, risk management, and producing standardized documentation.
  • A broad understanding of IT strategy across all functions and ability to assess impact on your area.
Estimated Salary

$95,000 per year, depending on experience.



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