IT Functional Expert
5 days ago
Parker Hannifin Corporation is a leading manufacturer of motion and control technologies. We are seeking an IT Functional Expert - Service Quality Platforms to join our Digital & IT Team located at our Global Headquarters in the suburbs of Cleveland, Ohio. This position offers a competitive total rewards package, hybrid 4:1 work schedule, and a vibrant work campus with many amenities.
Job DescriptionThe position of an IT Functional Expert - Service Quality Platforms focuses on the implementation and support of highly secure and resilient CX/CRM technology solutions. As a subject matter expert, you will develop and maintain strong relationships with business and technology peers to ensure operational excellence in your area of influence.
Essential Functions- Maintain knowledge of CX and/or CRM processes related to customer service and support, including case, claim, or repair management enabled by platforms such as Salesforce, Microsoft Dynamics, or Siebel.
- Stay up-to-date with Service and Warranty enterprise business processes, workflows, and data architecture supported by CX/CRM platforms.
- Develop and maintain product roadmaps required to support operational excellence in your primary assigned platform.
- Identify process improvements and technical enhancements that enable business value identified on the roadmap.
- Apply IT life-cycle management methodologies from design to deployment.
- Experience writing User Stories, Acceptance Criteria, and Test Plans for required functionality.
- Accountability for delivery of Business Process solutions, including architecture and documentation within your area of technical expertise, supporting enterprise and global environments.
- Ability to lead the design and implementation of solutions addressing new business requirements, risk management, and producing standardized documentation.
- A broad understanding of IT strategy across all functions and ability to assess impact on your area.
$95,000 per year, depending on experience.
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