Hotel Front Desk Clerk

Job Summary

We are seeking a highly skilled and customer-focused Hotel Front Desk Clerk to join our team at Sam's Town Hotel & Gambling Hall, Tunica. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling room assignments, and ensuring a seamless check-in and check-out experience for our valued guests.

Key Responsibilities:

• Guest Service: Provide friendly and efficient service to guests, answering questions and resolving issues in a professional manner.
• Room Assignments: Assign rooms to guests, ensuring accurate and efficient processing of room keys and other guest requests.
• Check-in and Check-out: Process guest check-ins and check-outs, handling room changes and other requests as needed.
• Communication: Communicate effectively with guests, staff, and management to ensure seamless operations and exceptional guest service.
• Cash Handling: Handle cash and credit transactions accurately and efficiently, maintaining a high level of attention to detail.
• Reporting: Run reports and maintain accurate records of guest interactions and transactions.

Requirements:

• Education: High school diploma or equivalent required.
• Experience: Minimum 6 months front desk experience required.
• Skills: Excellent communication and customer service skills, basic office machine operation, and typing speed of 45 WPM or higher.
• Certifications: Ability to obtain and maintain necessary certifications and licenses as required by local gaming regulations.

What We Offer:

• Competitive Pay and Benefits: We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
• Opportunities for Advancement: We offer opportunities for advancement and professional growth, with a focus on developing our team members' skills and abilities.
• Fun and Dynamic Work Environment: We have a fun and dynamic work environment, with a focus on teamwork and collaboration.