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Customer Engagement Representative
2 months ago
Client Services Representative | Competitive Salary | Onsite Position | 4 Day Work Week
This position is hosted by Jobot.
Salary:
$50,000 - $55,000 per year
About Us:
We are on the lookout for a passionate and proactive Client Services Representative to become a vital part of our team in the healthcare sector.
This role is ideal for an individual who is dedicated to enhancing patient experiences and is committed to delivering exceptional service.
The successful candidate will possess a solid background in customer service, a comprehensive understanding of the healthcare industry, and proficiency in both English and Spanish.
Your expertise will be instrumental in ensuring we maintain our high standards of client service and contribute to our mission of advancing healthcare outcomes.
Why Join Our Team?
4 Day Work Week Schedule
Comprehensive Medical, Dental, and Vision Coverage
401K with Employer Match
Generous Paid Time Off
Holidays Off
and more benefits
Position Overview:
Key Responsibilities:
As a Client Services Representative, you will play a crucial role in delivering exceptional service to our diverse clientele.
- Act as the primary liaison for clients, addressing their inquiries and resolving any challenges they may face.
- Work collaboratively with our consulting team to devise strategies aimed at enhancing client services and patient care.
- Analyze client feedback thoroughly to pinpoint areas for improvement and formulate actionable strategies.
- Communicate effectively with clients in both English and Spanish, ensuring clarity in the services provided and their benefits.
- Stay informed about the latest advancements in the healthcare sector to offer knowledgeable advice to our clients.
- Provide training and mentorship to team members, fostering their customer service skills and understanding of the healthcare landscape.
Qualifications:
To excel in this role, candidates should possess:
- A minimum of 2 years of experience in a customer service capacity, ideally within the healthcare sector.
- Fluency in both English and Spanish, with outstanding written and verbal communication skills.
- A strong grasp of the healthcare industry, with the ability to keep abreast of current trends and developments.
- Exceptional problem-solving abilities, with a knack for finding effective solutions to client challenges.
- Strong interpersonal skills, enabling the establishment of solid relationships with clients and effective teamwork.
- A degree in a relevant field, such as healthcare administration or customer service, is preferred but not mandatory.
If you are passionate about healthcare, possess excellent customer service skills, and can communicate effectively in both English and Spanish, we encourage you to consider this opportunity.
