Lighting Team Lead
7 hours ago
Lights.com is looking for an experienced and organized Customer Service Team Manager to lead our team of three Customer Service Associates. This role is ideal for someone with a background in the home lighting industry and a strong understanding of lighting products.
The successful candidate will oversee team operations, drive initiatives to improve customer experience and overall efficiency, and provide valuable insights and support to both the team and customers.
Key Responsibilities:
- Lead and support a team of three remote Customer Service Associates.
- Monitor team performance using CRM tools and metrics, and report insights to the CEO.
- Schedule shifts, manage time-off requests, and ensure proper team coverage.
- Drive process improvements and implement workflows to enhance efficiency.
- Step in to assist with tasks when needed to ensure smooth operations.
- Take ownership of projects like building a trade program and overseeing team development.
Requirements:
- Experience managing teams in a customer service environment.
- Proficiency with CRMs and a solid understanding of performance metrics.
- Strong organizational and scheduling skills.
- Located in the USA to align with time zones and team needs.
- Self-motivated, detail-oriented, and comfortable working approximately 30 hours per week, either remotely or in a hybrid capacity from our NYC office.
- Experience in the lighting or home decor industry is a plus.
$80,000 - $100,000 per year, depending on experience, with benefits and opportunities for professional growth.
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