Mortgage Loan Shipping/Post Closing Associate

3 weeks ago


Lexington, South Carolina, United States First Community Full time
Job Summary

This position is responsible for ensuring the timely and accurate delivery of loan packages to investors, while maintaining compliance with operating procedures and quality initiatives.

Key Responsibilities
  • Download, review, and monitor loan pre-purchase suspense conditions to resolve internal and investor-related issues.
  • Ensure files are reviewed and tasks are completed in compliance with quality initiatives and turn time expectations.
  • Produce and submit timely and accurate management reporting to stakeholders.
  • Communicate effectively with staff regarding resolution of file issues, including suspense conditions, within response deadlines.
  • Obtain and submit supporting documentation to clear suspense conditions by deadline to minimize monetary penalties.
  • Maintain current knowledge of investor/agency documentation requirements to ensure accurate documentation is obtained.
  • Ensure accuracy and clarity of document images in relevant systems.
  • Accurately index and transfer package images to permanent retention sites.
  • Coordinate execution of required assignment documents for loan delivery.
  • Validate and input accurate data into origination systems.
  • Develop and maintain high-level customer service and effective relationships with teammates and partners.
  • Complete investor proprietary submission documents for successful loan deliveries.
  • Provide backup support for customer service with active mortgage clients.
  • Engage clients to resolve past-due accounts.
  • Post construction draws.
  • Download, review, and monitor service released sold loan final documents reports from investor proprietary sites; submit requests for revision as necessary.
  • Track receipt of final documents within investor/agency defined timelines.
  • Provide follow-up communication to closing agents and title insurers on procedural timelines to ensure prompt receipt of final documents.
Requirements
  • Bachelor's degree or 3 years of related experience preferred, or an equivalent combination of education and experience.
  • Experience with secondary market shipping and closing investor requirements preferred.
  • Familiarity with residential mortgage closing documents and servicing experience.
  • Effective oral and written communication skills.
  • Ability to compute basic to moderately complex math calculations.
  • Basic problem-solving and analytical skills.
  • Proficiency in using personal computers and office products (e.g., Word, Excel).
  • Excellent customer service and interpersonal skills.
  • Ability to work with direction from supervisor.
  • Must be able to work overtime as business needs require.
  • Ability to effectively multi-task in a close working environment.


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