About Us

Barnes & Noble is a leading retailer of books, music, and movies, with a strong presence in the community.

Job Summary

We are seeking a skilled Barista to join our team at Barnes & Noble. As a Barista, you will be responsible for creating a welcoming and enjoyable experience for our customers by crafting high-quality beverages and providing exceptional customer service.

Key Responsibilities

• Deliver exceptional customer service by engaging with customers, building rapport, and providing friendly, fast service.
• Make relevant beverage and food recommendations to customers to enhance their experience.
• Maintain a clean and tidy cafe environment, including a stocked bake case and neatly displayed merchandise.
• Execute operational standards correctly, in a timely manner, and in accordance with cafe standards, safety, and health codes.
• Protect company assets by adhering to all processes and working efficiently to control waste and shrink.
• Work in the cafe, which requires physical activity, and sales floor when needed.

Requirements

• Possess a passion for the products we serve.
• Have a positive and can-do attitude.
• Enjoy working with people and listening to their needs.
• Be well-organized, efficient, and able to multitask.
• Clearly and respectfully communicate and express oneself.

Expected Behaviors

• Treat customers as the first priority at all times.
• Take initiative and consistently grow and expand cafe knowledge.
• Enjoy making recommendations and engaging with others.
• Exhibit and demonstrate initiative.
• Support company goals and initiatives and be a team player.
• Show respect and kindness to fellow employees and customers.
• Accept responsibility and execute all assignments correctly and with care.
• Accept coaching and feedback from others openly.
• Be flexible and adapt to an ever-changing environment.