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Food Service Professional

2 months ago

Hubbard, Ohio, United States Truck World Inc Full time

Job Summary:

We are seeking a skilled and enthusiastic Server to join our team at the Globe Restaurant, located in a travel center in Hubbard Ohio. As a Server, you will be responsible for providing exceptional customer service and ensuring a wonderful dining experience for our patrons.

Key Responsibilities:

  • Prepare the Dining Area: Ensure the dining area is clean and well-maintained, with tables set and decorated as needed.
  • Protect the Establishment and Patrons: Adhere to sanitation, safety, and alcohol beverage control policies to maintain a secure and healthy environment.
  • Assist Patrons with Food and Beverage Selections: Present menu options, offer cocktails and aperitifs, suggest courses, and explain the chef's specialties to help patrons make informed choices.
  • Transmit Orders to the Kitchen and Bar: Record patrons' choices, identify special dietary needs and requests, and keep the kitchen staff informed about meal progression.
  • Serve Orders: Pick up and deliver patrons' choices from the bar and kitchen, and replenish utensils and condiments as needed.
  • Respond to Patron Requirements: Inquire about patrons' needs, observe the dining process, and respond promptly to any special requests.
  • Maintain Table Settings: Remove courses as completed, replenish utensils, refill water glasses, and be alert to patron spills or other special needs.
  • Conclude the Dining Experience: Acknowledge patrons' choice of restaurant, invite them to return, and ensure a positive conclusion to their dining experience.
  • Process Payments: Total charges, issue bills, accept payment, and deliver bills and payment to the cashier.
  • Contribute to Team Efforts: Accomplish related tasks as needed to support the team's efforts.

Requirements:

  • General Math Skills: Ability to accurately total charges and process payments.
  • Verbal Communication: Excellent communication skills to interact with patrons and colleagues.
  • Customer Service: Provide exceptional customer service to ensure a positive dining experience.
  • Resolving Conflict: Ability to resolve conflicts and issues in a professional and courteous manner.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives.
  • Persistence: Maintain a positive attitude and persistence in the face of challenges.
  • Energy Level: High energy level to maintain a fast-paced work environment.
  • Selling to Customer Needs: Ability to understand and meet patrons' needs and preferences.
  • Thoroughness: Maintain a clean and organized workspace, and ensure attention to detail in all aspects of the job.
  • Professionalism: Demonstrate professionalism in all interactions with patrons and colleagues.
  • Client Relationships: Build and maintain positive relationships with patrons and colleagues.

About the Organization:

Truck World Inc. is a wholesale and retail petroleum marketing company based in the Youngstown, Ohio area. Since our founding in 1971, Truck World has developed, owned, and operated convenience stores and truck stops.