Customer Service Liaison
7 days ago
We are seeking a dedicated and empathetic Customer Service Liaison to join our team at IBEX. This role is an excellent opportunity for individuals who enjoy helping others and possess strong communication skills.
The successful candidate will be responsible for answering high-volume phone calls, resolving member concerns, and providing exceptional customer service.
To succeed in this position, you should have a strong commitment to customer experience, excellent problem-solving skills, and the ability to work well under pressure.
Key Responsibilities:
- Answering incoming phone calls from members with inquiries or concerns
- Determining member needs and providing suitable solutions
- Using multiple computer programs simultaneously on multiple screens while on the phone
- Utilizing problem-solving and critical thinking skills to resolve issues
Requirements:
- 18 years of age or older
- High School Diploma or equivalent
- 2+ years of customer service experience
Estimated Salary Range: $45,000 - $60,000 per annum (dependent on location and experience)
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